It’s different from a blog post because it will stay in one place and will show up At All Stock Must Go, customer satisfaction is important to us. We understand that sometimes a product may not be exactly what you expected, the size may not fit, or you may simply change your mind. This Return Policy explains how returns, refunds, and exchanges are handled for purchases made through allstockmustgo.com.
By placing an order on our website, you agree to this Return Policy.
1. Return Eligibility
We accept returns on eligible items within 14 days of the date you receive your order.
To be eligible for a return, the item must meet the following conditions:
The item must be unused, unworn, and unwashed
The item must be in its original condition
All original tags must still be attached
The item should be returned in the original packaging where possible
The item must not show signs of wear, damage, odor, stains, or alteration
We reserve the right to reject returns that do not meet these conditions.
2. Non-Returnable Items
Certain items may not be returned unless they are faulty, damaged, or sent in error. These may include:
Underwear or intimate items
Swimwear without hygiene protection
Gift cards
Personalized or customized products
Final sale or clearance items marked as non-returnable
Products returned in unsuitable condition
Please review the product description carefully before placing your order.
3. Damaged, Faulty, or Incorrect Items
If you receive an item that is damaged, faulty, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
Your order number
A description of the issue
Clear photos showing the problem
After reviewing your request, we may offer a replacement, refund, partial refund, or another suitable solution depending on the situation.
4. How to Start a Return
To request a return, please contact us before sending the item back:
Please include your order number, the item you wish to return, and the reason for the return. Once your request has been reviewed, we will provide return instructions where applicable.
Returns sent without prior contact may be delayed or not accepted.
5. Return Shipping Costs
Unless the item is faulty, damaged, or sent incorrectly, customers are responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot be responsible for returned parcels lost or delayed in transit.
Original shipping charges are generally non-refundable unless the return is due to our error or a verified faulty item.
6. Inspection and Approval
Once the returned item is received, we will inspect it to confirm whether it meets the return requirements described in this policy. If approved, we will proceed with the refund or exchange.
If the return does not meet the required conditions, we may refuse the refund or return the item to you in accordance with applicable law.
7. Refunds
Approved refunds will be issued to the original payment method used for the purchase.
Please note:
Refund processing times may vary depending on your payment provider or bank
It may take several business days for the refund to appear in your account
Shipping charges are generally not refundable unless required by law or due to our error
We may make reasonable deductions where the returned item has decreased in value due to handling beyond what is necessary for inspection
8. Exchanges
We may offer exchanges for eligible items depending on stock availability. If you would like to exchange an item for a different size, color, or variation, please contact us first. If the replacement is unavailable, we may provide a refund instead.
9. Order Cancellation
If you would like to cancel an order, please contact us as soon as possible. If your order has not yet been processed or shipped, we may be able to cancel it. If it has already been dispatched, cancellation may no longer be possible, but you may still be eligible to return the item under this policy.
10. Late or Missing Refunds
If you have not received your refund after receiving confirmation from us, please first check your bank account or payment method again. Then contact your card issuer or bank, as processing times can vary. If you still need help, please contact us at taylor11687@hotmail.com.
11. Consumer Rights
Nothing in this Return Policy is intended to limit or exclude your statutory rights under applicable consumer protection laws. Where local law provides additional rights, those rights will continue to apply.
12. Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
ALL STOCK MUST GO LIMITED Website: allstockmustgo.com Email:taylor11687@hotmail.com Phone: +44 7781 576796 Address: 152a Dunstable Road, Luton, United Kingdom, LU1 1EW
